Delivery & Returns
All the information you need regarding delivery options and returns or exchanges.
Last Chistmas posting dates
Thanks so much for your support in 2022! If you are shopping for gifts at Alphabet Bags for the holidays, here are our last recommended order dates for customers receiving deliveries in time for Christmas.
Don't worry about the postal strikes! You can get FREE FedEx delivery on orders over £38, just enter the code XMAS in the checkout.
United Kingdom First Class Delivery:
Order by 3PM GMT, 16th of December
United Kingdom FedEx/courier Delivery:
Order by 12PM GMT, 20th of December
United Kingdom Next Working Day Special Delivery:
Order by 3PM GMT, 21st of December
These are Royal Mail’s recommendation only and are not guaranteed.
Please note, Royal Mail strike action is taking place. If you select Royal Mail First Class as your delivery method, these packages may be delayed and take longer than normal to arrive. Royal Mail will not collect from us or deliver to you on the following dates:
Wednesday 14th December
Thursday 15th December
Friday 23rd December
Saturday 24th December
Last order dates for customers outside of the UK have now passed.
When will my order ship?
Orders placed before 3pm (Monday to Friday) are shipped the same day. You will receive an email notification when your order has shipped.
On the rare occasion that we are unable to ship orders the same day a message will be displayed in the checkout showing revised shipping times.
Standard UK shipping is FREE on orders over £35!
Royal Mail First Class Greeting Cards (1-3 days estimated): £0.95
Royal Mail First Class (1-3 days estimated): £3.00
Courier, FedEx or similar (2-3 days estimated): £6.00
Express Special Delivery (next working day by 1pm, guaranteed): £9.00
Standard international shipping is FREE on orders over £75!
Royal Mail Airmail (7-14 days estimated): £5.00
Royal Mail Airmail Tracked (7-10 days estimated): £10.00
Express Courier UPS, FedEx, or similar (2-5 days estimated): £38.00
Please note, these are Royal Mail's estimated times and are not guaranteed. Please allow up to 30 days for international delivery.
Returns & Exchanges
If for any reason you are not happy with your order and would like to return or exchange an item please contact us within 10 days of receiving your order. We will provide details of how to return the item(s).
Please then return the item(s) in their original condition within 30 days and we will issue a refund, or exchange the item if preferred.