Delivery & Returns
All the information you need regarding delivery options and returns or exchanges.
Last Christmas posting dates
Thanks so much for your support in 2025! If you are shopping for gifts at Alphabet Bags for the holidays, here are our last recommended order dates for customers receiving deliveries in time for Christmas.
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Shipping service: STANDARD / TRACKED
Austria, Belgium, Denmark, Eastern Europe (except Czech Republic and Poland), France, Germany, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Turkey: Order by 1pm GMT, 5th of December*
USA, Canada, Czech Republic, Finland, Italy, Poland, Sweden: Order by 1pm GMT, 8th of December*
Africa, Asia, Australia, Bulgaria, Caribbean, Central and South America, China, Cyprus, Far and Middle East, Malta, New Zealand, Norway, Portugal, Spain: Order by 1pm GMT, 11th of December*
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United Kingdom Standard Delivery: Order by 2pm GMT, 18th of December
United Kingdom Express Delivery: Order by 2pm GMT, 19th of December
United Kingdom Guaranteed Next Working Day Delivery: Order by 2pm GMT, 22nd of December
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These are Royal Mail’s recommendation only and are not guaranteed (with the exception of Guaranteed Next Working Day Delivery).
* The above international dates apply to Royal Mail Airmail delivery. Courier services are available in the checkout for expedited delivery.
Orders placed after 2pm on the 22nd of December will ship on the 30th of December.
When will my order ship?
Orders placed before 2pm (Monday to Friday) are shipped the same day. You will receive an email notification when your order has shipped.
On the rare occasion that we are unable to ship orders the same day a message will be displayed in the checkout showing revised shipping times.
UK delivery
Standard UK shipping is FREE on orders over £30!
Standard Cards & Patches (1-3 days Royal Mail estimated): £1.50
Standard (2-4 days Royal Mail estimated): £3.00 (or free over £30)
Express (1-2 days Royal Mail estimated): £4.90 (or £2.90 over £30)
Guaranteed Next Working Day (next working day Royal Mail): £12.00
International Delivery
Standard (8-12 days estimated): £6.00
Tracked & Faster (5-8 days estimated): £10.00
Express Courier UPS or similar (2-5 days estimated): £38.00
Please note, these are Royal Mail's estimated times and are not guaranteed. Please allow up to 30 days for international delivery.
Returns & Exchanges
If for any reason you are not happy with your order and would like to return or exchange an item please contact us within 10 days of receiving your order. We will provide details of how to return the item(s).
Please then return the item(s) in their original condition within 30 days and we will issue a refund, or exchange the item if preferred.
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Questions?
If you require your order urgently, or have any other questions at all, please feel free to get in touch with us via the Contact page.