Delivery & Returns
All the information you need regarding delivery options and returns or exchanges.
Last Christmas posting dates
Thanks so much for your support in 2023! If you are shopping for gifts at Alphabet Bags for the holidays, here are our last recommended order dates for customers receiving deliveries in time for Christmas.
Australia, Africa, Asia, Caribbean, Central America, Far East, Japan, Middle East, New Zealand and South America:
Royal Mail Tracked: Order by 11am GMT, 11th of December
USA, Austria, Belgium, Canada, Denmark, Eastern Europe, France, Germany, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Turkey, and Western Europe:
Royal Mail Tracked: Order by 11am GMT, 13th of December
United Kingdom Standard Delivery:
Order by 2pm GMT, 18th of December
United Kingdom First Class Delivery:
Order by 2pm GMT, 20th of December
United Kingdom Next Working Day Special Delivery:
Order by 2pm GMT, 21st of December
These are Royal Mail’s recommendation only and are not guaranteed (with the exception of Royal Mail Special Delivery).
When will my order ship?
Orders placed before 3pm (Monday to Friday) are shipped the same day. You will receive an email notification when your order has shipped.
On the rare occasion that we are unable to ship orders the same day a message will be displayed in the checkout showing revised shipping times.
Standard UK shipping is FREE on orders over £35!
Royal Mail Standard Cards & Patches (1-3 days estimated): £0.95
Royal Mail Standard (2-4 days estimated): £3.00 (or free over £35)
Royal Mail First Class (1-2 days estimated): £5.00 (or £3 over £35)
Express Special Delivery (next working day by 1pm): £9.00
Standard international shipping is FREE on orders over £150!
Royal Mail Airmail Tracked (7-10 days estimated): £10.00
Express Courier UPS, FedEx, or similar (2-5 days estimated): £38.00
Please note, these are Royal Mail's estimated times and are not guaranteed. Please allow up to 30 days for international delivery.
Returns & Exchanges
If for any reason you are not happy with your order and would like to return or exchange an item please contact us within 10 days of receiving your order. We will provide details of how to return the item(s).
Please then return the item(s) in their original condition within 30 days and we will issue a refund, or exchange the item if preferred.